All UK deliveries, excluding Scottish Highlands and Islands are FREE when spending over £50 with us. This is subject to a maximum weight of 30KG. Weights exceeding 30KG are charged at £5.65 per 30KG of extra weight or part thereof.
Local Delivery
Local delivery is FREE, within 3 miles of SO53 4DQ where the total value of products purchased exceeds £20.00
UK Mainland excluding Highlands and Islands
Current shipping charges for the total weight of products ordered is as follows
£5.65 - per 30KG
Scotland - Islands and Highlands
Current charges are £10.95 per 30KG of items to be shipped.
Northern Island, Isle of Man and Isles of Scilly
Current charges are £15.95 per 30KG of items to be shipped.
International
Please contact us for an accurate costing.
Delivery Schedule
Deliveries will normally be made within 5 working days of us recieving your order. Please note working days are defined as Monday to Friday and excludes all public holidays.
Deliveries are despatched by courier. If you wish your order to be left at an alternative address please provide a seperate delivery address.
All EU orders are dispatched by courier and can take between 5 to 7 days for delivery dependant on destination.
Delivery Disclaimer All orders shipped using a courier will have proof of postage obtained by us. This will be deemed the end of our responsibility for the shipping of all orders. Where orders are traceable by the carrier, we will endeavour to offer all assistance in supporting you in tracing an item or claiming for loss or late delivery.
ALL RETURNS ARE AT YOUR OWN EXPENSE EXCEPT WHERE YOUR PURCHASE IS DEEMED FAULTY.
Proof of postage will not be accepted as proof of receipt by us. We recommend that you return your purchase to us using a reputable courier. Faulty items returned to us will have the postage refunded in full or we will provide you with a returns label at our expense.
Damage in Transit
In the unlikely event of damage being caused to your order while in transit, we must be notified in writing (via email) within 3 days of receipt of the delivery. It is our policy to replace the damaged item, except where a replacement cannot be obtained. In this case we will offer you either a full refund or an eVoucher for the equivelant. All our products are fully insured by the carrier and any damaged items must be retained by the customer while an insurance claim is processed, but not for a period in excess of 90 days. We may at our absolute discretion request proof of the damage.
Your right to cancel
You can cancel and withdraw from your order at any point prior to dispatch of your order. Please contact us before cancelling to ensure your order has not been shipped. Cancelation may only be given in writing by e-mail.
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